Help & Support

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Find answers to common questions or get in touch with our team

Frequently Asked Questions

• What is the difference between Boost and Power?

  Boost (rocket icon) is free for everyone and increases a story's visibility in the feed. Power (P button) records a participation vote and requires active annual membership ($17.99/year). Peopls Inc. (Delaware PBC) may consider those votes, together with verification, moderation, safety, and platform rules, when reviewing story eligibility and approved payouts. A Power vote is not a direct payment from you to a creator.

• How does community membership work?

  Annual membership is $17.99/year (about $1.49/month, billed annually). It unlocks 10 Power votes per month in the app. Subscribe at peopls.app/account/membership/ with the same account as the mobile app, then pull down Settings → Membership to refresh. On iPhone, billing is through the App Store; on Android, in-app checkout. Boost stays free for everyone. Story eligibility and payouts are decided only by Peopls Inc. (Delaware PBC) under the Terms.

• If you cancel your subscription

  Canceling stops auto-renewal for the next year; it is not a request for a full refund of $17.99. You usually keep membership benefits (including Power votes) until your current paid period ends. After that, Power votes stop unless you subscribe again. Membership fees are generally non-refundable under our Terms, except for fraud, billing errors, legal requirements, or refunds that Apple or your payment provider may grant. On iPhone: Settings → Apple ID → Subscriptions → Peopls.

• Is there a fee on author payouts?

  No. Approved story payouts are paid in full to verified authors. Peopls funds platform operations through optional annual membership ($17.99/year), not by deducting from author payouts.

• How do I request payout for an approved story?

  Go to Settings → Story Earnings to review eligible stories, save a payout account, and request payout for an eligible completed story. Requests are reviewed before payment is sent to your selected payout account. Approved amounts are paid in full (no Peopls platform fee deducted). Payout availability depends on approved platform allocation.

• Why was my story rejected?

  All stories are reviewed for authenticity and policy compliance. Common reasons for rejection include: inappropriate content, lack of verification, misleading information, or duplicate stories.

• How do I get verified?

  Go to your Profile and tap "Get Verified". You'll need to upload a government ID and take a selfie. Verification typically takes 24-48 hours and increases trust in your stories.

• What is the difference between Observer and Supporter?

  Without membership you can use Boosts but not Power votes. With active membership you receive 10 Power votes per month. The eye badge on a profile means no active membership (Observer status); it does not grant extra Power votes. Power votes are not payments to creators. See Membership or Settings → Membership in the app.

• What happens if I run out of Power votes?

  If you have active membership, your 10 Power votes reset each membership month. Without membership you cannot cast Power votes until you subscribe. Your 10 Boosts reset monthly for everyone.

• How do I delete my account?

  Go to Settings → scroll to bottom → Delete Account. This action is permanent and will delete all your data, stories, and transaction history.

• Is my billing information secure?

  If you complete optional community membership payment on peopls.app, card data is handled by a PCI-DSS Level 1 payment processor designated in our Terms—not stored as full card numbers on Peopls servers. For details, see the Privacy Policy and Terms of Service.

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