Help & Support

How can we help? Find answers or get in touch.

Frequently Asked Questions

• What is the difference between Boost and Power?

  Boost (rocket icon) is free and helps raise a story's visibility in the feed. Power (P button) allocates funds from the Peopls Fund to campaigns. Supporters who contribute to the Peopls Fund receive 10 Power votes each month.

• How does the Peopls Fund work?

  By making a yearly contribution to the Peopls Fund, you become a Supporter and receive 10 Power votes each month for 12 months. Each Power vote you give helps someone in need. Your votes reset every month.

• What is the platform fee?

  Peopls takes a 5% platform fee from all payouts to cover operational costs, payment processing, and platform maintenance. 95% goes to campaign creators.

• How do I withdraw funds I received?

  Go to Profile → Received section to see your earnings. When your fundraising goal is reached, you can withdraw via Bank Transfer, PayPal, or Stripe.

• Why was my fundraising rejected?

  All fundraising campaigns are reviewed to ensure authenticity. Common reasons for rejection include: inappropriate content, lack of verification, misleading information, or duplicate campaigns.

• How do I get verified?

  Go to your Profile and tap "Get Verified". You'll need to upload a government ID and take a selfie. Verification typically takes 24-48 hours and increases trust in your campaigns.

• What is the difference between Observer and Supporter?

  Observers receive 10 free Boosts each month to support stories. Supporters contribute to the Peopls Fund and receive 10 Power votes each month to help people in need.

• What happens if I run out of Power votes?

  Your 10 Power votes reset every month. Your 10 Boosts also reset monthly to help stories get more visibility.

• How do I delete my account?

  Go to Settings → scroll to bottom → Delete Account. This action is permanent and will delete all your data, campaigns, and transaction history.

• Is my payment information secure?

  Absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified. We never store your full card details on our servers.

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